Also, you’ll be the first to hear about weekly pre-shopping, promotional content, exclusive designer collaborations, back-in-stock alerts, and much more.
Shop over 200 international luxury brands and up to 900 new arrivals every week with a seamless shopping experience you can rely on every time. Discover exclusive promotions and collaborations on the improved version of our app.Įxperience the finest edit in women’s, men’s and kids’ luxury fashion with our app. I received my email about the cancelation and will be waiting for refund.The world of luxury fashion awaits with new-season styles at your fingertips. EDIT: I contacted the customer service by phone and requested cancelation. My order was worth 1300 EUR and I expect high quality service for this amount of money which wasn't delivered. I want to prevent this experience and decided to cancel my order and contact the PayPal to help me with refund as I no longer trust this company and will never try again.
This experience made me suspect something wrong and I went to research some reviews where I found many similar negative experiences or even worse about receiving damaged goods or wrong ones and difficulties to get money back. This of course didn't happen and sadly the status of my order wasn't updated at all which means it wasn't treated. After that I received another email informing me that the estimated date for my parcel is. In return I asked them how long they think my order could be delayed because I ordered the shoes for an event that will happen soon and I prefer to order from elsewhere if they are overwhelmed and can't dispatch it on time. Same day I only received email informing me that my parcel will be delayed without any specific information. I was suspicious when my order status didn't change in following days and I decided to contact the customer service to get some information when approximately will be my parcel delivered. My first experience with MY THERESA and the last one as well.
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